Last updated: 14 October 2026
Because most ShimmerS pieces are hand-embroidered and made to order, our cancellation and refund policy works a little differently from off-the-shelf retail. Please read this carefully before placing an order.
Once fabric has been cut or embroidery work has begun on a made-to-order piece, the order cannot be cancelled or refunded, as materials and artisan hours are committed at that stage. Cancellations requested before production begins (typically within 48 hours of order confirmation) are eligible for a full refund of any amount paid.
Ready pieces (not customised) may be cancelled any time before dispatch for a full refund. Once dispatched, these follow our standard return process below.
If a ready-to-ship piece arrives damaged, defective, or significantly different from what was ordered, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement, repair, or refund as appropriate. Due to the delicate nature of embellished fabric, we are unable to accept returns for reasons of personal preference (e.g. change of mind on colour or fit) once a piece has been altered or worn.
Minor fitting adjustments after delivery are offered free of charge for bridal orders when the piece is brought back to our Kolkata atelier within 30 days of delivery. Adjustments for out-of-city orders may involve return shipping costs.
Approved refunds are processed to the original payment method within 7–10 business days of approval.
Write to us at info@shimmers.co.in or call +91 33 4000 1234 with your Order ID and the reason for your request.